AWE Memory fix (899761) problems

Hi all,
we have some problem installing the path KB899761 (Fix: Not All Memory
is Available When AWE is Enabled on a Computer Running 32-bit Version
of SQL Server 2000 SP4)
Our scenario is:
1 - we added a third node on an existing cluster
2 - The main differences are that the new node have 64 GB of RAM (the
existing ones have only 8 GB) and the "machine" is 64 bit
3 - On this new server we installed windows 2003 (32 bit) with sql
server 2000 SP4 (with "add node" procedure)
4 - To use all the 64 GB of memory we enabled the AWE feature but
we've seen that we could only use 32 GB. For this reason we've found
out that we need the 899761 patch.
Now we tried to install the patch but it seems that it just work on the
old (32 bit) nodes. If we try to install the patch on the new node (we
have the correct instance up and running) we get the following error:
"this machine does not have a product that matches this installation
package"
On the log file we see:
"No products were found which can be serviced by this package"
At the moment we don't know what to try to solve the problem. (maybe
problem with hardware at 64 bit (core 2 duo) and OS at 32 bit ?)
If someone as any idea it would be fantastic ...
Thanks very much in advance.
Kind regards,
Daniel HubeliHi Daniel
You don't say what edition you are using, but I guess from your combination
it can't be Datacenter!
Windows Server 2003, Enterprise Edition supports 32 GB of physical RAM and
Windows Server 2003, Datacenter Edition supports 64 GB of physical RAM
You will not be taking full advantage of your new hardware by running
mismatched products and you would also need to consider if failing over to
the lower spec machines is actually a viable alternative.
John
"daniel.hubeli@.aduno.ch" wrote:

> Hi all,
> we have some problem installing the path KB899761 (Fix: Not All Memory
> is Available When AWE is Enabled on a Computer Running 32-bit Version
> of SQL Server 2000 SP4)
> Our scenario is:
> 1 - we added a third node on an existing cluster
> 2 - The main differences are that the new node have 64 GB of RAM (the
> existing ones have only 8 GB) and the "machine" is 64 bit
> 3 - On this new server we installed windows 2003 (32 bit) with sql
> server 2000 SP4 (with "add node" procedure)
> 4 - To use all the 64 GB of memory we enabled the AWE feature but
> we've seen that we could only use 32 GB. For this reason we've found
> out that we need the 899761 patch.
> Now we tried to install the patch but it seems that it just work on the
> old (32 bit) nodes. If we try to install the patch on the new node (we
> have the correct instance up and running) we get the following error:
> "this machine does not have a product that matches this installation
> package"
> On the log file we see:
> "No products were found which can be serviced by this package"
> At the moment we don't know what to try to solve the problem. (maybe
> problem with hardware at 64 bit (core 2 duo) and OS at 32 bit ?)
> If someone as any idea it would be fantastic ...
> Thanks very much in advance.
> Kind regards,
> Daniel Hubeli
>